Medical Front Office Skills Certificate Program

Setting high-performance standards in the front office will lead to more informed and satisfied patients, smoother workflow, and a healthier revenue cycle. This two-day program is appropriate for anyone responsible for patient communication, data and payment collection, and scheduling.

5 Reasons to Attend

Learn essential responsibilities to excel in a patient-interfacing role.
Discover why quality care, overall patient satisfaction, workflow, compliance, and the bottom line are key ingredients that make or break office success.
Learn how to communicate effectively with patients and coworkers, and learn a variety of approaches for dealing with difficult personalities.
Receive instruction on skills and techniques for handling difficult and stressful situations with more confidence and clarity.
Complete a two-hour online assessment. Participants with a passing score will receive a Certificate of Competency.

The instructor-led classroom experience creates an environment where students can learn from each other while increasing their knowledge. This program covers patient satisfaction, medical ethics, and etiquette communication techniques, medical record and patient data collection, and privacy/security compliance.

PMI CEUs: PMI Certified Professionals will earn 10 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.


2 days beginning Thursday, February 13, 2025 (2/13/2025, 2/14/2025) Medical Front Office Skills Certificate Program 9:00 AM-3:00 PM (Program# 25836-0213) 10 PMI CEU(s) Where: REHABILITATION BUILDING- DHR 5403 DOCTOR'S DRIVE EDINBURG, TX 78539 Fee: $349 per person Includes instructional materials Seating is limited. Please register early! Register: Fax: 210-691-8972 Phone: 800-259-5562 Mail: REGISTRATION PRACTICE MANAGEMENT INSTITUTE 10223 MCALLISTER FWY, SUITE 104 SAN ANTONIO, TX 78216 Brought to you by:		Medical Front Office Skills Certificate Program Setting high-performance standards in the front office will lead to more informed and satisfied patients, smoother workflow, and a healthier revenue cycle. This two-day program is appropriate for anyone responsible for patient communication, data and payment collection, and scheduling. 5 Reasons to Attend Learn essential responsibilities to excel in a patient-interfacing role. Discover why quality care, overall patient satisfaction, workflow, compliance, and the bottom line are key ingredients that make or break office success. Learn how to communicate effectively with patients and coworkers, and learn a variety of approaches for dealing with difficult personalities. Receive instruction on skills and techniques for handling difficult and stressful situations with more confidence and clarity. Complete a two-hour online assessment. Participants with a passing score will receive a Certificate of Competency. The instructor-led classroom experience creates an environment where students can learn from each other while increasing their knowledge. This program covers patient satisfaction, medical ethics, and etiquette communication techniques, medical record and patient data collection, and privacy/security compliance. PMI CEUs: PMI Certified Professionals will earn 10 PMI Continuing Education Units (CEUs) for attendance at this program. If you are seeking CEU credits for other certifications, contact your organization for preapproval and credit guidelines. A certificate of attendance will be provided for attendance at this program.