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Skills & Techniques for Delivering Excellent Customer Service


Schedule


Presenter(s):

Dave Jakielo

Location:

Webinar US

Date:

04/10/2025

Time:

12:00pm - 1:00pm
CENTRAL TIME

Price:

$119.00


 

Can't attend? Register anyway and you'll receive a link to the recording by the next business day.


About this program


Delivering excellent customer service is a critical component for the success of any business. In healthcare, customer interactions influence patient satisfaction scores which can directly impact revenue. The goal should be to make every patient interaction a positive one. Is it time to for your patient-facing staff to hone their customer service skills? Join Executive Coach and Consultant, Dave Jakielo, to review techniques for mastering relations with both External and Internal customers.

Prioritizing customer service and the skills needed to excel will enhance the patient experience of your healthcare practice. Whether addressing a patient's concern, checking their vital signs, scheduling an appointment, or collecting a co-payment, each interaction provide an opportunity to gain the patient's trust and create a positive experience. Know how to approach each engagement with an open mind and steer it toward a positive outcome.

Customer service involves responding promptly, communicating effectively, and demonstrating empathy. Review the essential skills for providing outstanding customer service. Learn how to respond adeptly to patients' emotional responses while managing tasks efficiently. Gain techniques for de-escalating conflicts, managing complaints, and turning negative experiences into positive ones. Ensuring your team has exceptional customer service skills can make a big difference for your practice. Empower your staff to create connections that strengthen the team and encourage patients to return and recommend your practice to others.

Highlights

  • Communicating with tact and discretion
  • Knowing how to exhibit empathy
  • Understanding the role of body language
  • Diffusing tense situations
  • Enhancing the patient experience