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Medical Front Desk Success
Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.
This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.
Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.*
Highlights:
- Enhancing the patient experience
- Communicating information with tact and discretion
- Protecting and securing PHI
- Improving accuracy, organization, and productivity
- Educating patients on practice policies
- Gathering and documenting patient information
- Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
- Collecting copays and verifying insurance information
Clear video/audio, secure encrypted web access (no downloads), in-session chats/breakout rooms, live study and mentoring sessions, access to session recordings anywhere in US and 190 countries.
Log in instructions will be emailed to registrants a few days prior to the online event. Participants are encouraged to utilize the chat feature to ask questions during the presentation.
Full Schedule
Program times are Central unless otherwise noted.
| Session | Date | Time | Instructor | |
| 1 | July 30, 2024 | 09:00-10:30 | Lynn Robinson | |
| 2 | July 31, 2024 | 09:00-10:30 | Lynn Robinson | |
| Fee: $239.00 | Register | |||
Can't attend a live session? Register anyway and you'll receive a link to the recording by the next business day.
| CEUs: | |
| PMI | 3 |
Online Learning Format Includes: Clear video/audio, secure encrypted web access (no downloads), in-session chats, and access to session recordings anywhere in US and 190 countries.
Who Should Attend
This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.This is a beginner-level course. New employees and their supervisors are encouraged to attend.
Materials
Digital companion materials will be provided with helpful resources and links for use beyond the classroom. No additional materials are required.
About the Presenter
Lynn Robinson CMC, CMOM, HRMC
Lynn has been in the healthcare field for 30 years with experience in medical practice administration, finance, human resources, and pharmacy. Lynn is currently the Director of Physician Relations & Professional Education with the Medical Society of Delaware. Prior to that, she served as the Director of Administrative Services for Delaware Sleep Disorder Centers, overseeing operations for accounting, scheduling, human resources, and billing and worked for Delaware's largest hospital, Christiana Care Health Services, where she managed four physician timeshare offices. She is past President of the Delaware Medical Group Management Association and served on their Board of Directors. Lynn enjoys family, music, golf and the beach.