CMOM teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Learn guidelines and examples that will improve decision-making and tactical skills. Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.
Practice Management Institute® (PMI) teaches physicians and their staffs how to run a more productive, profitable and compliant medical office. Each year, thousands of medical office professionals look to PMI as a leading provider of continuing education and credentialing. These training programs have been hosted in leading hospitals, medical societies, and colleges across the U.S. for 36 years.
PMI awards certification by exam to accomplished medical office professionals in the competency areas of coding, reimbursement, compliance, and management. More than 20,000 people have earned one or more PMI certifications.
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Jan Hailey
MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M
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Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.
According to the U.S. Bureau of Labor Statistics, jobs for certified medical office managers will increase by 20% by 2026.
As the baby boomer generation retires, there will be a high demand for certified managers.
With certification, you demonstrate managerial competency in the medical practice.
With the advanced knowledge you gain, you have the edge in the industry.
CMOMs can transition into and advance their careers in other supervisory roles.
Candidates for CMOM certification should have a minimum of one year of experience working in a medical practice. CMOM certification course registration includes a digital course manual (physical manual available upon request), workbook exercises, exam review, and a three-hour online proctored exam. A passing score of 70 percent or better is required to earn the CMOM certification.
Those with less experience should consider the following training package: CMOM Bundle
Are you ready? Take our free online assessment now.
Note: Candidates that hold additional certifications through Practice Management Institute can earn 20 CEUs for completion of the CMOM course.
Candidates will learn advanced administrative concepts and processes to become a more knowledgeable and confident leader. Improve communication with providers, staff, third-party payers, patients, and business associates. Course materials include guidelines and examples designed to improve decision-making and tactical skills.
Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.
Certified Medical Office Manager
Practice Administration
- Review of practice administration role and responsibilities
- Facility, operational, and time management
- Review of practice administration roles and responsibilities
- Facility, operational and time management
- Employee relations, laws and guidelines
- Employee handbook and business policies
- Administration of medical records and patient relations
- Labor regulations and reporting requirements
- Terminating the patient/provider relationship
- Risk Management and Quality Assurance
- Sexual harassment, discrimination, and substance abuse
Personnel Management
- Creating effective job descriptions, interviewing, and hiring tips
- Team building and managing conflicts
- Handling staff grievances, evaluations and performance issues
- Compensation and benefits packages attract talent and minimize turnover
- Proper maintenance of employee personnel files (e.g. Form I-9)
- Goal setting and conducting effective staff meetings
- Termination procedures and the exit interview
- Physician and staff retention and motivation
- Coping strategies for difficult employees
- Leadership vs Management
Financial Management
- Financial planning, calculations, and controls
- Examining contracts and fee schedule
- Patient education, verification, and collections procedures
- Accounts receivable, status and activity reporting
- Developing and maintaining a budget
- Revenue and cost accounting
- Maximizing cash flow and controlling overhead
- Cost analysis, forecasting, and new revenue streams
Compliance Requirements
- MACRA and the Quality Payment Program
- HIPAA and OSHA compliance
- Implementing the OIG’s recommended compliance program
- Policies and procedures that inhibit fraud/abuse
- Identifying and controlling the risk of medical identity theft
- Legal protections, risk management, and compliance checklists
Payment Models
- Physician credentialing and privileging
- Payer contract evaluation, negotiation, and termination
- Calculating the right patient-payer mix for your office
- Physician Utilization Committee review process
- Utilization control techniques
- HMO, IPA, MSO, PPO definition, purpose, and analysis
- Assigning an internal managed care coordinator
- Health insurance exchanges
- Value-based care and quality metrics
- Coordination of benefits
- ACOs and Patient-Centered Medical Homes
CMOM certification is a professional achievement that you can be proud of. Health systems like Sentara Health, Hendrick Health, Texas Health Resources, Houston Memorial Hermann, along with medical societies and hundreds of other health care entities across the country host CMOM and PMI continuing education training for their clinic-based managers and staff.
“I thought I knew everything I needed to perform my duties. This class was an eye-opener! I have been in my job for 10+ years and I can only wish I had taken the course back then. Incredibly valuable information no matter how much experience you have. Highly recommend.” - Jacquelyn Arzooyan, CMOM, Ann Arbor, MI
“From an employer’s perspective, it was important to set a baseline of knowledge for our managers and supervisors, and I wanted to integrate a program that was recognized in the industry. I learned about PMI and the CMOM program from a nearby university medical center that required all their office managers to be certified. The concept of having a standard baseline for competence and knowledge – something shared by peers – was an important step toward elevating manager effectiveness.” - Lindsay Usher, MA, PHR, SHRM-CP, PCC, Director of Human Resources, Northern California Medical Associates
“For over three years, South Texas College has partnered with PMI to provide training programs that directly impact the job of medical office professionals. The quality of PMI’s programs, as well as the expertise and professionalism of their instructors, is excellent. Our students are always pleased with the programs that PMI provides. We are grateful to PMI for the opportunity to partner with them and provide these services in our community.” - Olivia de la Rosa
Director- Continuing, Professional, and Workforce Education, South Texas College, McAllen, TX
“As an employer, I strongly value education and support all my staff for continued learning and updating so we can all work as a team and speak the same language! I am so grateful to PMI for really changing my life professionally as well as personally. I can work smarter not harder and have more free time with my family!” - Linda D. Parsi, MD, MBA, CPEDC, FAAP
“My experience in taking the CMOM course has not only provided me with the tools necessary to manage a practice but do it more effectively and efficiently. Before taking the course, I had a background in sales and customer service with some experience in management. Throughout the curriculum of the class, I was continuously impressed with the material covered. I have never worked for a practice or in the medical field, so it was all new, but easily adaptable.
As we went through the program, I could not imagine managing a practice without the material that is cover in the course. I truly feel it is vital for any type of practice in the medical field. As a matter of fact, the information covered can be utilized in any management role. CMOM has given me the confidence to move ahead with my goal to be in the medical field and I'm proud to be a CMOM.” - Dwayne Downs, CMOM, Newark, DE
“I can’t say enough about the professionalism from PMI during my path to excellence in becoming a CMOM. While I am happy that MultiCare Regional Cancer Center is part of a large healthcare organization, learning the components of the course has helped me to appreciate all that goes into managing a practice. I have used the education component of the program daily in my leadership role and am so appreciative to PMI for creating such an organized course. Although I will be the first in the state of Washington to obtain the CMOM-HEM/ONC certification, I am certainly talking it up to other leaders within my organization and I look to lead the way for many CMOMs to come.” - Alicia Duvall, RN, CMOM
“CMOM was a deep dive into the structure, compliance, finance, personnel, and insurance knowledge necessary to be an effective healthcare organization leader.” - Jason Buss, Bryan Health, Lincoln, NE
"The Michigan Society of Hematology & Oncology (MSHO) is thrilled to have partnered with Practice Management Institute (PMI) to help develop the Certified Medical Office Manager certification for the Business of Oncology. We chose to work with PMI because of their outstanding reputation as leaders in the industry, the rich content of the curriculum, and their expert faculty. We recognize the value it brings to our practices having their managers complete this course. Obtaining the CMOM-HEMONC certification gives managers the knowledge, skills, and experience necessary to successfully navigate today’s ever-changing physician practice/hospital. It has been a complete pleasure working with PMI and we look forward to our continued relationship." - Mary Kay Makarewicz, Executive Director, Michigan Society of Hematology & Oncology
“On behalf of the CMOM attendees and Akron General, I want to acknowledge what a fantastic job Maxine Collins has done with this week's PMI program. The attendees are having a wonderful experience and great time with Max. Her personality just lights up a room and has made this CMOM class extremely enjoyable for all the participants. A hearty thanks to PMI (and especially Max) for a job well done!!! You guys are the best!” - Dennis Nordquest, Manager, Physician Relations, Akron General Medical Center
Prod ID: 485
Attend instructor-led classroom sessions, hosted in select hospitals, healthcare organizations, medical societies, and colleges across the U.S.
