Online Training Course

Prod ID: 111
Getting Paid: Keeping a Pulse on Accounts Receivable

Establish policies and processes that support the administration and communication of financial responsibilities. Improve insurance data collection, eligibility verification, and patient communication.

CEUs

3

Length

180 min

Price

$239.00

This product is not for purchase at this time.


If your office is caught up in a decreasing reimbursement cycle, it’s time for an AR intervention! Improve insurance data collection, eligibility verification, and patient communication and reduce payment problems that crush your bottom line. This program will help your office establish policies and processes that support the administration and communication of financial responsibilities. Adopt a process that measures and monitors collections efforts while remaining patient-centered.

Rhonda Granja

Rhonda has been in the medical office profession since 1990 and works as an independent medical consultant. Rhonda has done the necessary follow-up work and has a proven track record for winning insurance appeals. She works with several medical groups and has also been involved extensively in medical advocacy. Rhonda enjoys sharing her experience and knowledge with others in this profession. Her vast experience has been achieved by actively working in all areas of a medical practice - everything from the front desk to the clinical side. She has developed staff motivation techniques and also has extensive knowledge of billing and reimbursement related to managed care and commercial carriers as well as Medicare and state funded products. Rhonda’s experience and passion for speaking tends to get attendees excited about what they do.Aside from her professional relationships, she makes time to advocate with the non-profit organization, Autism Speaks.

The content covered in this course assumes a basic to intermediate understanding of collections and billing principles. No supplementary materials are required for this course.

This program will help you establish policies and processes that support the administration and communication of financial responsibilities.

  • Improve insurance data collection, eligibility verification, and patient communication.
  • Adopt a process that measures and monitors collections efforts while remaining patient-centered.
  • Understand your state’s prompt-pay laws to avoid problems and improve success.
  • Implement a fail-safe process to address payment before the patient arrives, when present in the office and post-visit.
  • Ensure that your collections are handled ethically, efficiently and legally.
  • Review each stage of the revenue cycle and the unique staff roles and processes
  • Develop financial policies that provide clear, consistent direction for patients and staff
  • Discover obstacles to meeting your goals and how to overcome
  • Value of timely invoicing and the impact on your billing cycle
  • Dissect each stage of the collections process
  • Overview of AR management and collections
  • Steps for obtaining accurate patient information
  • Steps to educate patients on payment policies
  • Strategies to secure timely payment
  • Look at the true cost of statements to your operational budget
  • Receive instruction on the legal do’s and don’ts of telephone collections
  • Set benchmarks and goals for collections
  • Learn how to read an aging report
  • Rules and guidelines for extending professional courtesies
  • Strategies for handling difficult collections situations
  • Learn to detect and prevent embezzlement and fraudulent activities with end-of-month reports

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