Online Training Course

Prod ID: 126
Transform the Front Desk Staff - Version 2.0

High performing medical front offices gather accurate information, make appropriate scheduling decisions, proactively address challenging patient behavior and protect patient privacy. This course has been newly updated to include instruction on handling difficult personalities, emphasize first impressions, and the importance of patient satisfaction as a quality measurement.

CEUs

3

Length

180 min

Price

$239.00

This product is not for purchase at this time.


Newly updated to include:

  • Role-playing to address difficult personalities
  • Increased emphasis on first impressions 
  • Importance of patient satisfaction surveys

4 Reasons to Attend

  • Staff armed with problem-solving skills, awareness of privacy and security, and overall front desk best practices will be more confident.
  • Careful frontline communications improve the office workflow and the overall patient experience.
  • Employee professionalism, attitude, awareness, and accountability are important to patients and their families.
  • Accurate data collection in initial encounters correlates with improved reimbursement.
High performing medical front offices gather accurate information, make appropriate scheduling decisions, proactively address challenging patient behavior and protect patient privacy.

Pam Joslin

MM, CMC, CMIS, CMOM, CMCO, CMCA-E/M, CEMA

Pam has more than 20 years of medical practice management, coding, reimbursement and compliance experience. She has managed in medical practices ranging from single to multi-specialty groups, including ASC. She is an advocate of process improvement and maximizing and empowering your employees to bring about the "best practice" results for your organization. She received her Master's in Management from University of Phoenix. She maintains memberships in professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry. Prior to joining the PMI Instructor team she was an Adjunct Instructor and served on three advisory boards at a community college in San Antonio.

This is a basic-level course. No prerequisites or self-supplied reference books are required for this class.

“When I started in healthcare, my goal was to get a job in the front office for a year and move on to a different career path.

By taking that first step into the unknown, it led me down the road of success. In my 30 year journey, I developed a passion for health care and I believe it all started in the front office.”

"Go as far as you can see; when you get there, you’ll be able to see further.”  -Thomas Carlyle

Ada X Gonzalez, CMCO CMOM, VP Revenue Cycle, DHR Health

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