Online Training Course

Prod ID: 361
Redefining Your Leadership Posture

Good leaders are change-makers. When your team is successful, it reflects positively on your leadership skills. Healthcare leader Kem Tolliver identifies strategic techniques that will help you successfully manage your professional relationships in a diverse healthcare ecosystem.

CEUs

1

Length

60 min

Price

$119.00


A medical practice leader's success is shaped by his/her ability to influence and manage stakeholder relationships. Posturing with patients, providers, hospital systems, payers, vendors, involves empathy, trust-building, definitive decision-making, mentoring, and a shared expectation approach to management. All leaders can adopt and practice these important skills.

Kem Tolliver

CMOM, CPC, FACMPE
Kem is the CEO of Medical Revenue Cycle Specialists (MRCS) and a national Revenue Cycle, Coding, Practice Management and Technology Optimization expert. She is the author of “Revenue Cycle Management: Don’t Get Lost in the Financial Maze” and “Advanced Strategy for Medical Practice Leaders: Financial Management Edition” as well as the co-host of, “RevDive” with Taya & Kem” podcast. 
With a desire to improve healthcare workforce education, Kem is a Practice Management Institute (PMI) faculty member and serves on the Certified Medical Office Manager (CMOM) Certification Committee. She instructs the “Revenue Cycle Management 101” course under a collaboration with Howard University and the University of the District of Columbia.  
Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration (Summa Cum Laude) and Organizational Management (Magna Cum Laude). Her certifications include Certified Medical Office Manager (CMOM), Certified Professional Coder (CPC) and Fellow of the American College of Medical Practice Executives (FACMPE). 
For over 25 years Kem has provided strategic and operational leadership to medical practices, health systems and technology innovators. Practices managed by Kem have received MGMA® “Better Performing Practice” distinctions in the areas of Accounts Receivable and Collections.   
Kem’s organizational governance roles include Board of Directors - Laurel Regional Hospital, Novitas Carrier Advisory Committee, PHIT4DC Advisory Committee, Tri-State ACO Board of Directors, President of the Prince George’s Chapter - AAPC, Chair of the Government Affairs Committee – Maryland MGMA, State of Maryland ACMPE Rep and Board of Directors - Cultural Academy for Excellence (CAFE). 

Learn strategic techniques that will help you lead effectively and successfully manage your professional relationships.

Learn how to manage teams in a healthcare setting. Kem Tolliver identifies strategic techniques that will help you successfully manage your professional relationships. She addresses workforce trends and informs on why they are changing, how to gauge your staff's success, and more.

  • Adopt a "shared expectations" approach for more impactful leadership
  • Reinforce mutual goals and expectation for your team and other stakeholders
  • Create mentoring opportunities that bring out the best in your team
  • Build trust and honesty to foster a culture that encourages employee loyalty
  • Seek out and share successes and wins to keep morale in check
  • Address problems decisively and directly
  • Optimize resources

 

Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.

Comments from past particpants:

"Excellent content - very down to earth and informative." 

"This is one of the best trainings so far. I learned a lot about leadership."

"Helpful information on how to support staff and providers and set the tone."

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