Adaptability to changes in healthcare policies and technologies is crucial for maintaining a thriving medical practice. Success requires a comprehensive approach, combining business acumen, healthcare expertise, and effective communication skills.
Make strategic decisions for your practice. Gain a firm grasp of practice finance. Learn how to implement fair employment practices, maintain compliance with regulatory agencies, and improve quality and employee / patient satisfaction.
Highlights
- Effective communication and time?management?skills
- Develop and implement a governance structure
- Recruit, train, and manage a skilled and motivated staff
- Importance of policies and procedures
- Efficient budgeting, forecasting and revenue cycle management
- Insurance contracts and managed care success
- Patient access, technology integration, and facility management
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Jan Hailey
MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M
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Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. Jan has also been instrumental in the development of PMI's Workforce Initiatives program.
Jan's affinity for teaching has helped countless healthcare providers and medical office professionals over the years. During her expansive career, she has served as Director of Quality for Saint Joseph Physician Network located in Mishawaka, IN, and Director of Care Management with Select Health Network, an entity of Saint Joseph Health System. As Care Management Director, Jan led the physician network and comprehensive interdisciplinary team across the health system working closely with providers, management, staff, community, and payers to develop strategies for process improvement, gap closures, and patient experience. She developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.
Prior to joining Saint Joseph, Jan was the Director of Quality, Coding, and Compliance for one of the largest health systems in Northern Indiana. She has a Master of Health Leadership and four professional certifications in office management, coding, insurance processing, and compliance. She is a member of WPS Government Health Administrators (Medicare) Provider Outreach and Advisory Group.
Participants will be informed of tips, techniques, and strategies employed by successful managers in a healthcare practice setting.
No prerequisites required.
Self-paced online program includes unlimited review of previously recorded instruction and the downloadable PowerPoint handout for 6 months.
Comments from past participants:
"Excellent content. Very informed instructor."
"Includes valuable tips for time management and for recruiting, training, and managing staff."
"Very good information for new and experienced medical office managers."
Prod ID: 482
