Online Training Course

Prod ID: 486
Medical Practice Front Desk Success

A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.

CEUs

3

Length

162 min

Price

$239.00


This is a beginner-level course. New employees and their supervisors are encouraged to attend. Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.

Lynn Robinson

CMC, CMOM, HRMC

Lynn has been in the healthcare field for 30 years with experience in medical practice administration, finance, human resources, and pharmacy. Lynn is currently the Director of Physician Relations & Professional Education with the Medical Society of Delaware. Prior to that, she served as the Director of Administrative Services for Delaware Sleep Disorder Centers, overseeing operations for accounting, scheduling, human resources, and billing and worked for Delaware's largest hospital, Christiana Care Health Services, where she managed four physician timeshare offices. She is past President of the Delaware Medical Group Management Association and served on their Board of Directors. Lynn enjoys family, music, golf and the beach.

This program will benefit anyone seeking or currently employed in a front office role in a healthcare practice.

Digital companion materials are provided with helpful resources and links for use beyond the classroom. No additional materials are required.

This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.

Highlights:

  • Enhancing the patient experience
  • Communicating information with tact and discretion
  • Protecting and securing PHI
  • Improving accuracy, organization, and productivity
  • Educating patients on practice policies
  • Gathering and documenting patient information
  • Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
  • Collecting copays and verifying insurance information

 Self-paced online program includes unlimited review of previously recorded instruction and digital companion materials for 6 months.

Comments from past participants:

“Instructor did a great job of explaining everything; very easy to understand.”

“Great presentation. I thought it was well organized.”

“Excellent. The presenter is very informative and knowledgeable.”

“Great information on HIPAA and personalities in the workplace.”

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