Prod ID: 513Delivering excellent customer service is a critical component for the success of any business. In healthcare, customer interactions influence patient satisfaction scores which can directly impact revenue. The goal should be to make every patient interaction a positive one.
1
61 min
$119.00
Customer service involves responding promptly, communicating effectively, and demonstrating empathy. Review the essential skills for providing outstanding customer service. Learn how to respond adeptly to patients' emotional responses while managing tasks efficiently. Gain techniques for de-escalating conflicts, managing complaints, and turning negative experiences into positive ones.
Ensuring your team has exceptional customer service skills can make a big difference for your practice. Empower your staff to create connections that strengthen that encourage patients to return and recommend your practice to others.
Highlights
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Dave Jakielo |
Dave Jakielo has more than 40 years of healthcare experience: 12 years in hospital patient finance and, subsequently, more than three decades of managing physician practices and working with medical billing companies. He also has extensive experience in sales, marketing, customer service, business start-ups and turnarounds, due diligence process and acquisitions assimilation.
Since 1995, Dave has been self-employed as President of his own Seminar and Consulting Company and has taught managers, clerical staffs, business owners and other professionals throughout North America and in Europe and Asia. He has co-authored four books and is a regular columnist for BC Advantage magazine.
He is a Certified Healthcare Billing & Management Executive (CHBME). He completed his undergraduate studies at the University of Pittsburgh and earned a Master’s in Management from Carnegie Mellon University. He is a certified trainer, taught at the Buckley School of Public Speaking Dave’s professional memberships include Past President of the Healthcare Billing & Management Association (HBMA), and past President of the National Speakers Association – Pittsburgh Chapter. He is also a member of the International Brotherhood of Magicians
Comments from past participants:
"Dave is very informative and I enjoyed this presentation."
"Excellent program; customer satisfaction is always important."
"I appreciated the information on the use of AI assistants."