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Get answers for how to
handle some of your toughest collections issues.
Attend this class to improve
collections knowledge. Participants will learn new strategies for educating
patients about their financial responsibility, information about prompt-pay
laws and a manageable, trackable system that gets results without negatively
affecting patient relations.
Class
Highlights:
- Dissect
each stage of the collections process
- Overview
of AR management and collections
- Steps
for obtaining accurate patient information
- Explanation
of pre-verification vs. pre-certification
- Steps
to educate patients on payment policies
- Strategies
to secure timely payment
- Develop
patient responsibility statements
- Review
options for payment plans and financial arrangements
- Implementing
policies on payment options and collections
- Look
at the true cost of statements to your operational budget
- Receive
instruction on the legal do’s and don’ts of telephone collections
- Set
benchmarks and goals for collections
- Learn
how to read an aging report
- Rules
and guidelines for extending professional courtesies
- Strategies
for handling difficult collections situations
Who
Should Attend
Newly placed reimbursement
personnel and front desk staff will benefit from this course. Office managers
and administrators charged with training reimbursement personnel are also
encouraged to attend.
Prerequisites
This is a basic-level
course. No prior training is required.
What
to Bring
No supplementary materials
are required for this course.
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Earn 3 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).