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Reduce A/R problems that crush your bottom line. Your accounts receivable
team walks a fine line between enforcing timely payment policies and promoting patient satisfaction. This class will teach your staff best practices,
policies, and processes that support the administration and communication
of financial responsibilities. Participants will learn ethical, legal, and tactful
communication of a patient’s financial obligations. Participants learn how to establish policies and processes that support the administration and communication of financial responsibilities.
5 Reasons to Complete this Course:
- Adopt a process that measures and monitors collections efforts while remaining patient-centered.
- Understand the impact of your state’s prompt-pay laws to avoid problems and improve success.
- Implement a fail-safe process to address payment before the patient arrives, when present in the office, and post-visit.
- Ensure that your collections are handled ethically, efficiently and legally.
- Learn to detect and prevent embezzlement and fraudulent activities with end-of-month reports.
Instructional guidance areas:
- Review each stage of the revenue cycle and the unique staff roles and processes
- Develop financial policies that provide clear, consistent direction for patients and staff
- Discover how to overcome obstacles and meet your goals
- Value of timely billing and the impact on your revenue cycle
- Dissect each stage of the collection process
- Overview of A/R management and collections
- Steps for obtaining accurate patient information
- Steps to educate patients on payment policies
- Strategies to secure timely payment
- Look at the true cost of statements to your operational budget
- Receive instruction on the legal do's and don'ts of telephone collections
- Set benchmarks and goals for collections
- Learn how to read an aging report
- Rules and guidelines for extending professional courtesies
- Strategies for handling difficult collection situations
Continuing Education Units (CEUs)
Earn 3 PMI CEUs for attendance at this program. Practice Management Institute grants CEUs for its certified professionals based on total number of instructional hours (1 CEU per hour of classroom instruction). CEUs may be applied to annual recertification requirements, as directed in the certification renewal requirements for your credential(s).
If you are seeking CEU credits for other certifications or organizations, please contact your organization for pre-approval and credit guidelines. A certificate of attendance will be provided.
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Program Schedule
Not able to attend a live session?
Check out our self-paced version!
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